Kelly and Phyl repeatedly go beyond the call of duty on both ends of the buying and selling process.  They make it a point to never leave you waiting for an answer to a question or issue (usually reacting in minutes !) And they do so cheerfully. When we did have a few issues with our purchase of a foreclosure, where the bank was the seller, they where able to get results that, I am sure, we could not have gotten without their help.  For example, not only did the bank agree, after Kelly's prodding, to have a small termite problem repaired, but included a year of treatment in the mix. On the selling side, we were so pleased to sell our house in just a couple of weeks in this current market!  We felt they were honest, extremely hardworking and very knowlegeable about real estate.  Without a moment's hesitation, I would recommend them to a home buyer or seller. You will not regret it. Specifically, how would you rate us on these items?   1. Source of information?                 _X_Excellent        __Satisfactory   __Unsatisfactory            2. Keeping you informed?               _X_Excellent         __Satisfactory    __Unsatisfactory  3. Problem Solving?                          _X_Excellent         __Satisfactory    __Unsatisfactory 4. Listening skills?                             _X_Excellent          __Satisfactory   __Unsatisfactory 5. Availability?                                     _X_Excellent         __Satisfactory   __ Unsatisfactory 7. Easy to work with?                        _X_Excellent         __Satisfactory     __Unsatisfactory I would recommend to others:                   _X_Yes                     __No       -Jean Cauthen & Tom Stolz (Sellers & Buyers)

Phyl and Kelly make an excellent team! They went above and beyond to offer the tools we needed to sell in a down market. They staged our home beautifully and worked very hard to attract buyers through multiple open houses and even a realtor brunch. The home warranty and scheduling office turned out to be wonderful services as well. Phyl and Kelly’s hard work and tenacity helped to minimize the stress involved with selling our home…we are extremely satisfied with the results!   1. Source of information?                 _X_Excellent        __Satisfactory   __Unsatisfactory            2. Keeping you informed?               _X_Excellent         __Satisfactory    __Unsatisfactory  3. Problem Solving?                          _X_Excellent         __Satisfactory    __Unsatisfactory 4. Listening skills?                             _X_Excellent          __Satisfactory   __Unsatisfactory 5. Availability?                                     _X_Excellent         __Satisfactory   __ Unsatisfactory 7. Easy to work with?                        _X_Excellent         __Satisfactory     __Unsatisfactory I would recommend to others:                   _X_Yes                     __No        -Chris and Miriam Douglas (Sellers)

Ihave never experienced such great service from two individuals like I did from Phyl Salerno and Kelly Brais. These two ladies went above and beyond to make sure that my fiancé and I got the house we wanted. There were quite a few bumps in the road but they knew exactly what to do to make sure that we could get through it. I would recommend these ladies to anyone looking to purchase or sell their home.   Specifically, how would you rate us on these items?   1. Source of information?                 _X_Excellent        __Satisfactory   __Unsatisfactory            2. Keeping you informed?               _X_Excellent         __Satisfactory    __Unsatisfactory  3. Problem Solving?                          _X_Excellent         __Satisfactory    __Unsatisfactory 4. Listening skills?                             _X_Excellent          __Satisfactory   __Unsatisfactory 5. Availability?                                     _X_Excellent         __Satisfactory   __ Unsatisfactory 7. Easy to work with?                        _X_Excellent         __Satisfactory     __Unsatisfactory I would recommend to others:        _X_(Always)Yes                     __No       -Katie Hartley (Buyer)

    

I would like to share the experience & excellent service I received from Kelly Brais on my property search.  She goes way beyond reasonable expectations to accomodate the client, arrange for the various inspections and to find material facts. It was a pleasure dealing with her and I will definitely recommend her services to other investors and potential clients.  She is an asset to the real estate industry. Thanks again for a wonderful experience!                      -Lita S. (Investor)

"Workng with Kelly Brais made selling our home a very stress-free experience. Kelly was very professional and very easy to work with. She was helpful with anything we needed and knowledgeable of the market and what needed to be done to sell our home quickly, she sold our house in less than a week at a fair price especially that our home was listed for 6 months with another firm. We would recommend Kelly to anyone who is looking for professional real estate agent who work hard and get the job done the first time." Thank you for your great effort and hard work.             -Leena and Mohamed, (Sellers)

We were working with Kelly to sell our town home.  Even through the tough real estate market and selling a town home which is harder to sell, she has stuck with us all the way.  We know she will do exactly what is needed to be successful.  And, we are grateful to have her as our real estate agent.   Anytime we need to get in touch with Kelly via email or phone, she is always there and if we have to wait for a call or email back it is never a long wait.    It is a huge deal when trying to sell because without communication with your real estate agent then you don’t know what’s going on with your home.        -Laura & Nick Gass, (Sellers)

Kelly, Thank you so much for the great service you provided us in selling our home.  You had great enthusiasm and work ethic which was evident from the beginning of our process.  You were a pleasure to work with and always had our best interest in mind.  Once again we appreciate all the hard work you put in for us and will spread the word about our positive experience with you.  Thanks!       -OTN Investments, (seller)        Leah Stevens        Executive Assistant       Sam's Mart, Inc.       7935 Council Place Suite 200      Matthews, NC 28105     704 563 3994 direct phone      704 405 8668 direct fax

Kelly, Thank you again for finding exactly what we wanted in a home. Everything you showed us was always the type of house we wanted to see. The showing time spent with you was planned efficiently. You were always  prepared and ver motivated. You are a true professional with outstanding attention to detail.  And very caring to our needs. You are a Realtor that not only listens, but more importantly, understands and cares. "         -Jack and Sheree Snyder, (Buyers)

"Kelly is Professional, knowledgeable and extremely helpful. I felt confident in passing her name along to my friends & family. "Thanks Kelly for being such a wonderful realtor, you made it easy!            -M. Freedman, (Investor)

"On the purchase of our new home - we got an excellent  price - Phyl & Kelly certainly did a concientious job."           - Daphne and Harriet Webster, (Buyers)

Delivering the Carolinas, One Home at a Time